Our Promise

We understand farming and that means we ensure the best product range at the best prices for the farmer. Furthermore, all orders over $149.00 except all WA and products marked plus freight will be delivered freight-free. Our standard, flat rate freight fee of $10 will be applied to all other orders.

Quality Assured

We stand by every product we deliver. If, for any reason you are not completely happy with the product you have ordered, the service you received or the delivery of your product, please contact us immediately. We will do everything we can to sort it out for you - it’s that simple.

Quick Service

We know how hard it can be to find the time to shop – online or otherwise! If you’re having trouble finding the product you’re after, please get in touch with us and we’ll help you source exactly what you’re looking for.

But customer service doesn’t stop at the end of the phone line. Our quick service extends to processing your order, locating your required item and prompt delivery. We’ll do our very best to deliver a thoroughly hassle-free farm shop.

RETURN OF GOODS POLICY

  • a) Request for the return of Goods must be raised by the Customer contacting GAD Customer Service on 1800 436 332 or by emailing sales@geoffandrewsdirect.com with the invoice number on which the returning Goods were purchased. GAD reserves the right to reject any requests for the return of Goods or credit thereof.
  • b) Request for the return of Goods must be raised by the Customer within twenty one days of receiving goods, – i) including any request for the return of Goods which were, – (1) incorrectly supplied by GAD, (2) damaged or lost by the carrier, (3) being received faulty or damaged, ii) Exception for the return of Goods within the twenty one day period for – (1) Goods failing after a reasonable time and normal use.
  • c) Once the request for the return of Goods has been raised, the customer will receive a Returns Number. This reference number is given to aid in tracking the request for the return of Goods. GAD may require further information and inspection of the Goods in the process of assessment for credit. The receiving of a Returns Number is not acceptance for the item to be credited Any return of Goods is at the Customer’s cost, except for Goods supplied incorrectly by GAD.
  • e) No credit will be given for the return of Goods if GAD has requested the Goods be returned to GAD, and the Customer fails to return the Goods to GAD.
  • f) Any Goods approved for credit by GAD will be credited at the original value invoiced. Additional delivery or Admin charges will not be credited, excluding those Goods returned for being – i) incorrectly supplied by GAD, ii) damaged or lost by the carrier, or iii) Faulty or failed after a reasonable time and normal use.
  • g) Goods discontinued by GAD, or indent lines ordered specifically by GAD for a Customer will not be accepted for any return, except for Goods received faulty or failed after a reasonable time and normal use.
  • h) For any Goods returned to GAD for credit, except for those failed or faulty, received in an unsaleable sate, not in the original packaging or with packaging not being in a resaleable state, GAD reserves the right to charge a repackaging fee of $10, or 10% the invoiced value of the Goods, whichever is the greater